During this week’s session we attempted to build an experience map and test hypotheses around an authentic case of research workflow using findings gained from conducting interviews with two of UWE’s research employees. The idea behind doing this was to gain a better understanding off the different stages our participants went through in their personal experiences with research workflow and to identify areas being well supported and areas of opportunities for further innovation.
Using an interview transcript which broke down research practices with research papers.into 5 categories (monitoring, searching, managing, reading and writing), we took notes on each of the question points asked for later reference. Our group aimed study towards the techniques our interviewees used when monitoring research paper with such questions focusing around how they were alerted to new research and the different methods they used in finding new articles (e.g Google Scholar, social media services, journal alerts and colleague recommendations).
After completing the class interview session we took our findings and organised each point of interest into different categories proposed by Niall O’Connor methods of building a user experience (https://medium.com/@wnialloconnor/how-to-build-an-experience-map-5e55b7ee4f32#.4w4lsyos8) of objectives, behaviours, feelings and the tools used. This process involved writing each point to a corresponding colour coordinated post-it note to be added to a column formula displayed for each stage.
Using this mapping method to track the researcher’s workflow experience helped us to identify problematic areas which had potential for a design solutions. Once the full experience map was composed we then progressed to brainstorming a set of solutions. In order to effectively convey our ideas, we display our intentions, demographic, expected outcome and a verification statement (to measure success) in a standardised hypothesis formula.